Support

  • Prime Video packaging summary
  • One Catalog
  • Sample files
  • Ratings
  • Languages, style guides, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials

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Frequently Asked Questions (FAQs)

Note For questions or concerns not listed below, contact the Digital Integration Specialists (DIS) team at prime-video-1c-support@amazon.com, including questions about specs or testing requests.

General

What is the process for One Catalog migration?
Who will be the Amazon Subject Matter Expert (SME) that will work with us on specific details?
When do all of the new requirements for One Catalog take effect? Are they effective immediately? Do I need to backfill anything?
How will the customer experience change for migrated classic titles?
Which media are included in One Catalog?
What is the expectation post migration?

Delivery

Does this change affect the Prime Video Direct portal and its deliveries?
Can I re-avail classic marketplace assets in the Prime Video inventory that expired prior to One Catalog migration?
Is HDR still required as a separate deliverable from SDR in One Catalog?
What do we need to do to backfill an asset within a package or address a video catalog services redelivery request?
For titles previously delivered in classic territories with classic specs, do components provided after One Catalog migration need to be delivered as a new package?
When leveraging previously delivered global packages for a new territory, how can I supplement the initial package by providing missing territory specific assets or metadata?
Can I get a proxy file for a previously delivered title?

Metadata

Will my classic marketplace SKUs change post One Catalog?
What happens post migration if my global inventory contains multiple versions for the same SKU?
What are the key metadata controls used to display localized artwork in specific territories?
If I don’t have existing global content, can I use my classic marketplace titles to create global language packages in the future?
I have a high-profile television series launching now in classic and global marketplaces. This series will continue its active run (requiring new deliveries) after my migration to One Catalog. What should I do?
We use multiple content partner aliases to support different internal business lines. What happens to these content partner aliases post One Catalog migration?
How will my studio display information on the Prime Video storefront be impacted by using a single content partner alias?
How do you handle localization additions?

EMA Avails

How do I control rights for territories with territory "fan-outs"?
How do I control localization availability in EMA Avails? Is there the capability to limit which language versions are available in each territory? How do I add languages over time?

Artwork and VAM (Trailers/Bonus content)

Do I need to backfill localized artwork when I switch to One Catalog?
Can we include custom branding in the content we deliver, including branded images and/or stitched in pre-roll and post-roll promos?
Is Trailer/Bonus content a requirement?
What is the process of delivering Trailers/Bonus content?
Will we continue to provide Classic Marketplace 16:9 Box Art and Background Image through NetX?

Ratings/Genres/Languages

What is the policy for supplying maturity ratings and rating descriptors?
When are ratings and content descriptors required?
When delivering new language assets against a video already in the One Catalog, how do we obtain relevant references to identify and map to existing assets?
How do I supply Japanese component subtitles post One Catalog migration?
Are dub cards a hard requirement for all territories?

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