• Welcome
  • Video Central
  • Supported features
  • Finances
  • VOD delivery onboarding
  • Business-specific requirements
  • Availability and delivery
  • Prime Video packaging summary
  • Packaging requirements — US/UK/DE/JP (Classic)
  • Packaging requirements — All other territories (Global)
  • One Catalog
  • Technical asset requirements
  • Sample files
  • Ratings, languages, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials
  • Video Central API
  • Legal

Your email has been sent

You should receive a response from Customer Service within one business day.

File naming rules

When delivering files (Amazon XML metadata and manifests, Amazon XLS metadata, MEC XML metadata, MMC XML manifests, avails, images, videos, audio, timed text, dub cards, etc.) you must adhere to the following file naming rules:

  • Spaces, Unicode characters, or other special characters aren't allowed.
  • Underscores ("_") can be used to separate words within a single section of the file name. Ensure you are not using underscores when a hyphen ("-") is required when using File Naming Convention.
  • File names in asset manifests and metadata must match exactly the file names of delivered assets. These file names are case sensitive.
  • Periods in file names aren't allowed.

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In