Business and Delivery reporting

Business reports can be found on the Insights > Reports page of Slate. Slate offers commercial reporting to support the following Prime Video businesses:

• Transactional Video On Demand (TVOD)
• Prime Channels
• Cost-Per-Hour Subscription Video On Demand (CPH SVOD)
• Live Events
• Ad-Supported Video On Demand (AVOD; Freevee)

Report availability varies by report type, with publishing cadences including daily, weekly, monthly, and quarterly. Different report types are made available at the discretion of your studio’s licensing agreement with Amazon and at the discretion of our business teams.

The reports that are available for your account vary. The following table provides a complete list of reports.

All report types are available as downloadable comma separated value sheets (.csv). To download, click the dropdown arrow next to the report type and the publishing frequency you want to view. Select the date or date range, and then click the report you want to download. You can use this to download reports from previous time periods.

When you see a document icon, this indicates a report is available and can be downloaded for that time period. When No activity appears, it indicates that the reporting period has ended and that no transactions were recorded during the reporting period. When — appears, it indicates that a report isn’t applicable to that time period.

Delivery reports are available as a subsection on the Reports tab in Prime Video Slate, and are available to both studio partners and digital aggregators (such as post houses or Language Service Providers) that fulfill on behalf of a studio.

This section provides downloadable reports about historical delivery performance, along with visualizations to identify trends and recurring delivery defects. Delivery reports enable you to evaluate delivery performance for different categories of content and identify improvement opportunities, aiming to answer three questions:

• How is my content performing?

  The Delivery Success Rate report shows how frequently your content is delivered successfully. The data can be filtered on multiple attributes, including the file type and the entity managing deliveries. This report is supported by the Delivery Success Rate chart at the top of the page, a visualization that allows you to filter by date range, territory, delivering entity, and file type.

  Another metric used to assess your delivery performance is the On-time delivery rate (OTD) that shows how frequently your asset packages have been delivered as per the Prime Video delivery SLA. View this metric on the On-time delivery tab of your Reports tab. You’ll find a weekly/monthly chart at the top of the page and downloadable reports on the lower half of the page.

• What is going wrong with my deliveries?

  The Error Summary report shows error codes sorted on the frequency of their occurrence, so that you can focus on fixing the top repeated errors. This report is supported by the Top 10 Errors table, which identifies the biggest opportunity areas for your supply chain. As a studio, this section gives you insights into recurring delivery errors introduced by any third party who fulfills for you. As a post house, this table displays recurring delivery errors that you have introduced for your studio clients.

• How can I verify which files are in error?

  The Error Log report shows the log of file deliveries with errors, so that you can verify any specific data point. This report allows you to dive deep into the data underlying either the Delivery Success Rate or Top 10 Errors visualizations.

Amazon shows that a file has been successful or a failure after validation. If you delivered an asset file (video, audio, timed text, captions, dubbed audio) that requires an asset manifest for it to be validated, it won’t appear in your Delivery reports until the asset manifest is also delivered.

The following table provides a glossary of terms that you will find in the Delivery reports .csv downloads and in the visualizations.