Partner support

Self-publishing partners, please refer to the following subsections to help troubleshoot common errors you might see.

Common error messages
All titles undergo manual and automated reviews before a licensing decision is made. These reviews can take up to three weeks, but any errors found during this process can increase timelines significantly. Titles must adhere to the Content Policy Guidelines and Asset Requirements at all times.

Troubleshoot video file errors
Technical errors can cause your mezzanine to fail the initial ingestion process.

SRT file errors
SubRip Text file format (.srt) files are the most common timed-text files submitted to Prime Video.

Frequently asked questions (FAQs)
If you’re currently licensing and/or delivering content to Prime Video, or are beginning the process of onboarding, refer to this list of our most frequently asked questions.

Can’t find what you are looking for?
Sign in to your main Slate account and use the Contact us form at slate.amazon.com/contact-us.