Reconcile SVOD Fixed Fee payments

The way in which payment is issued for your SVOD fixed fee agreement depends on the payment terms of your contract. Ensure that you have read through the terms to understand the number of installments and when to expect them. The following examples cover some of Prime Video’s payment terms.

Standard payment terms
For standard payments, the contractual terms are:

Equal quarterly payments over the course of the license period in arrears, within 45 days after the end of each Accounting Quarter.

“Accounting Quarter” means each three-month interval during the license period, commencing on the the Start Date of the Licensed Title made available by Amazon.

For example:

• License period: 1-Jan-25 - 31-Dec-25
• Installments: This license period comprises 4 installments, as there are 4 blocks of 3 months within this time frame.
• Payment installment dates:
  
  • Installment 1: 16-May-25
  • Installment 2: 15-Aug-25
  • Installment 3: 15-Nov-25
  • Installment 4: 15-Feb-26

Milestone payment terms
Milestone payment dates are configured by an operator in our payment system. The payment date is dependent on prompt notification to Prime Video to confirm that the chosen milestone has been completed. This notification is the responsibility of the licensor. Without the licensor confirming that the milestone has been completed, this payment will not be made.

For example:

xx% of the License Fee: within 45 days after the commencement of principal photography.

Payment installment date: If the milestone was completed on 1-Jan-2025, payment installment would be made on 15-Feb-25. Notification should be issued on, or as close as possible to, the day of completion to ensure timely processing.

Note: To review unconfirmed payment milestones, on the Fixed Fee Financial Dashboard, filter Milestone Status = UNCONFIRMED. For complete instructions, see the Review individual payments section later in this page.

The Amazon entity that issues your payment depends on the territory (or territories) in which you have licensed the content to Prime Video. Each territory is allocated to a corresponding Amazon entity, a breakdown of which is shown in the following table.

If your signed license agreement only contains a single Amazon entity, then all installments will be issued as a single payment. If your license agreement contains more than one Amazon entity (in other words, if you have licensed content to Amazon across multiple territories), the payment installment will be split across the corresponding entities.

For example:

• Title licensed to Amazon in the UK & Ireland, and the United States of America.
• Contractual value = $10,000

A portion of the payment will be issued from Amazon Digital UK, with the other portion from Amazon.com Services LLC. The payment split is designated by our system and cannot be amended.

Note: When payments are issued from different locations and banks, payment times may differ slightly. Payments will still be issued prior to the contractual due date.

Important: You need to complete the tax interview for each country in which the Amazon entities listed in your contract are located. (For example, if you have licensed content to Amazon in Germany, you will need to complete the UK tax interview; Amazon Digital UK Limited, the corresponding entity for Germany, is located in the UK.)

All information detailing the payment you have received from Prime Video is available in the Remittances tab, which can be found in the Financial Dashboard of your Slate account.

1. Click the Financial dropdown menu and select Invoices and payments.
   

   

   The Remittances tab lists all payments issued by Prime Video. It includes the Payment ID, Payment Status, Bank Transaction ID (the ID that will appear in the reference line of the payment in your bank account), and Payment Date.
2. To learn more about the specific reason for a payment, click the more icon (...) in the Actions column for a row, and select Show Payment Details.
   

   

The Payment Details screen includes the details of the invoice. For SVOD fixed fee payments, the information typically follows the standard format, as shown in the following screenshot. This outlines the title that payment has been issued for, the date the SVOD fixed fee agreement was signed, and the Amazon entity the payment was issued from.

The Fixed Fee Financial Dashboard contains detailed information about payment reconciliation and schedules at scale. To access the Fixed Fee Financial Dashboard:

1. Click the Financial dropdown menu and select Earnings.
2. Select the Financial tab, and then select the Fixed Fee tab within it.
   

   

Filter data
In the Controls section of the dashboard, you can apply a variety of different filters to the data to set up your desired view. In the Description tab, there is a description of each filter. Alternatively, if you set all controls to All, you will see all SVOD Fixed Fee payee setups that are attributed to your Slate account.

Glance views
The following tables provide different Fixed Fee dashboard data at a glance.

• Tab0. Contracts: This table provides an overview of all SVOD Fixed Fee contracts we currently have in our system that are attributed to your account. It includes the Contract Number (Prime Video’s internal reference number for your contract), Contract Name (our internal reference name for your contract), Contract ID (otherwise known as Vendor Code), the currency, and the total value of the contract. Double-click a row to filter the tables below it, so that only the information relating to the selected contract appears.

  Note: If a contract was signed in the current month, it won’t populate in the report until the next month.
  

• Tab1. Payment Plans: This table gives you a list of the names, total value, and corresponding Amazon entity that funds will be issued from, for all payment plans that are assigned to your contracts. The payment plan name is the information that will populate in the description section of your invoice. Double-click the contract you are focusing on in the Tab0. Contracts table to filter the information in this section so you are viewing only the payment plans related to your chosen contract.

  Note: Any payment installment with UNCONFIRMED in the Milestone Status column does not yet have a confirmed payment schedule date and is subject to change.
  

• Tab2. Installments: This table provides you with an overview of all payment installments (scheduled and already paid), their respective invoice numbers (where paid), estimated due date (where upcoming) or payment date (where paid), amount, and the Contract Number/Payment Plan ID that they are in relation to.
  
• Tab3. Detailed View Installments: This table provides all of the above information in a single place. For all SVOD Fixed Fee licensing agreements you have with Prime Video, this table provides insight into what has been paid and what is upcoming in a single row that lists the contract name, the payment plan name, the payment (or scheduled) date, the amount, and the internally generated Prime Video invoice number. This table can be used for a holistic overview of the current status of payments for your SVOD contract. Please note that this information will only populate in the dashboard when the start date of the title is set to Confirmed in our system. This typically happens during the month of launch on the Prime Video service, and is available in the portal the following month. For library content where titles are renewing on the service, this will typically be available in the month following signature.

If an SVOD Fixed Fee payment has failed, it will be visible in the Paid Invoices tab of the Invoices and payments page. The impacted invoices will be identifiable by an Invoice Status of Failed. You can use a filter to identify all impacted invoices.

f your payment failed, it is typically due to an issue with the bank information you entered in during the relevant payee setup (for example, the account number was added incorrectly). Review this information in Slate to ensure it is accurate.

1. Click the Account settings dropdown and select Payees, bank and tax.
2. If you notice any issues, delete the old banking information and add the correct information.
   OR
   If the information appears to be correct, please contact your bank and double-check to be sure.

Once you have verified that the information in the Slate portal is correct, please contact the support team using the Contact us workflow. Be sure to highlight the failed payment, and inform us of the corrective actions you have taken thus far. Also, please provide the details of the invoice in question, so our team can locate the issue as quickly as possible.