The Customer Engagement Ranking (CER) is a percentile ranking of a title’s level of engagement with our Prime customers in relation to other Prime (SVOD) titles published under Cost Per Hour (CPH) terms within a single territory. It is calculated using a number of factors, including the relative popularity of your title in our catalog and measures of customer engagement such as streamed hours. CER is calculated at season level for episodic content and is calculated on an individual title level for standalone titles.
Earnings are only impacted for Prime titles published into the United States. Royalties for titles distributed in the United States are calculated every month based on a title’s CER, which is provided in a monthly report available for download in your account.
When customers watch your title, the CER for that title may increase, which would increase the potential compensation for your title. Delivering Prime customers’ content that they want to watch help to ensure you maximize potential earnings.
In June 2019, Title "A" garners a CER of 78% based on its streaming performance in the US. This means that this title has a higher level of customer engagement than 78% of other Prime titles published under CPH terms in the United States. As such, for this title, all hours streamed in June would be compensated at a higher royalty rate than the base rate of that region.
This is because the United States royalty rate takes into account an adjustment due to CER. (For illustration purposes, we’ll assume that a CER of 78% correlates to the additional enhancement of $0.02/hour). Every hour which "Title A" streamed that month in the United States would be paid out at $0.08/hour ($0.06 base rate + $0.02 enhancement due to CER).
Conversely, titles that finish with lower CER (e.g., 10%) might earn a negative enhancement, which would affect the rate at which their hours streamed are paid out. The minimum royalty rate in the United States is $0.04 cost per hour (CPH). (The rate of $0.04 would be calculated as $0.06 base rate - $0.02 adjustment due to CER).
CER for each title updates monthly and may change monthly. A title’s CER in June only affects June earnings and a title’s CER in August only affect August earnings and so forth.
CER is viewable for all titles published into United States, United Kingdom, Germany, and Japan. However, CER is only used to calculate earnings for titles published into the United States.
CER takes into consideration multiple customer signals which could include:
CER for each title published into Prime (SVOD) CPH is displayed in your downloadable earnings report in Reports in Video Central. It is provided on a per-title level and can be viewed by downloading the prior month’s earnings report.
While there are many ways to increase customer engagement, our most successful providers increase engagement by using some of the following best practices:
Note: The above list is provided as general guidance and isn't intended to guarantee an improvement in your title’s performance or customer engagement.
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