Support

  • Finances
  • Prime Video packaging summary
  • Sample files
  • Ratings
  • Languages, style guides, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials

Your email has been sent

You should receive a response from Customer Service within one business day.

Financial Dashboard and FAQs

This section contains walkthrough details and Frequently asked questions (FAQs) for Prime Video studio partners on using the Financial Dashboard to reconcile with invoices and remittance for the TVOD and Channels monthly royalty payments.

Financial Dashboard walk-thru

This section walks through the financial dashboard within the Reports > Financial tab.

Use the Financial Dashboard
  1. Select the tab of a business line to view the Financial Dashboard. The default view shows all accrued earning activity for your business.

    Screenshot

  2. To view financial reports (previously referred to as "royalty reports") for specific months, filter column Statement period for the desired month(s). You can add additional filters like Territory, Payment ID, Invoice number, and Payment status as needed.
Download your financial report from the dashboard
  1. Click the action button (three vertical dots) in the Detailed earnings table. This control appears when you click on or hover your cusor over the table.
  2. Select Export to CSV. Export to Excel is not recommended as it can result in partial downloads.

    For definitions of each column, go to the Description tab within the Reports > Financial view.

    Screenshot

Payments walk-thru

This section walks through payments on the Remittances tab.

See details of payments made
  1. If there are multiple marketplaces/businesses set up under a single Video Central account, select the desired payee from the Payee drop-down list (defaults to All payees).

    Screenshot

  2. Select the desired payment start and end dates and click Apply filters.
  3. Scroll down to the returned lines showing payments made within your selected date range, including the Payment ID, Payment date, Payment amount, and Exchange rate (where applicable).
Download a summary of payments made with key reference details
  1. Select the desired payment start and end dates and click Apply filters.
  2. Scroll down to the returned lines showing payments made within your selected date range, including the Payment ID, Payment date, Payment amount, and Exchange rate (where applicable).
  3. For returned remittance lines, to download all, click Export CSV (All).
Reconcile payments to the Financial Dashboard
  1. Select the desired payment start and end dates under the Remittances tab and click Apply filters.
  2. Scroll down to the returned lines showing payments made within your selected date range, including the Payment ID, Payment date, Payment amount, and Exchange rate (where applicable).
  3. Click the action icon (three vertical dots) for the remittance line that you want to view the Financial Dashboard for, and then select View detailed earnings.

    Screenshot

  4. The Financial Dashboard appears with the filters pre-set to show only earnings activity relevant to the payment remittance selected. You can export the line-level reporting.

Reconcile payments received to the corresponding invoices
  1. Select the desired payment start and end dates and click Apply filters.
  2. Scroll down to the returned lines showing payments made within your selected date range, including the Payment ID, Payment date, Payment amount, and Exchange rate (where applicable).
  3. Click the action icon (three vertical dots) for the remittance line that you want to view the contributing invoices for, and then select View invoices.

    A summary view appears on the Paid invoices tab which lists invoices filtered by Payment ID.

Get additional payment details and related invoices for a payment received
  1. Search for the desired payment using the Payment date filter.
  2. When the desired payment is found, click the actions menu (three vertical dots), and then click View detailed earnings to view earnings activity within the Financial Dashboard related to this payment.
Download remittance statements
  1. Select the desired payment start and end dates and click Apply filters.
  2. Locate the payment received and then click the Actions menu.
  3. To view the invoices covered by your payment click Show Payment Details.

    Screenshot

  4. The pop-up window is the equivalent to the remittance statement received by email with details on the Payment value, Payment date, Payment ID, and the Bank Transaction ID.

    Screenshot

  5. To view more details of invoices contributing to this payment, click View invoices.

Invoices walk-thru

This section walks through invoices within the Account > Invoices section.

View or download invoices
  1. For invoices that have been approved for payment go to the Completed tab and add dates to the Sales period start and End date filters as needed.
  2. View invoices by clicking on the blue highlighted invoice reference with prefix INV in the Invoice details column or by clicking the actions column (three vertical dots) and selecting View invoice.

    Screenshot

  3. Your invoice appears. To download, click Download PDF.

    Screenshot

Reconcile invoices to related payments
  1. Select the desired invoice start and end dates and click Apply filters.
  2. Click the actions menu (three vertical dots) next to the invoice you want to reconcile.
  3. Click Show payment detail.

    A pop-up window appears showing the payment details for your chosen invoices, and a summary of other invoices contributing to the payment.

  4. On the pop-up window, click View payment to navigate to the Remittance tab showing corresponding payment details for that invoice.
Reconcile invoices to the Financial Dashboard
  1. Select the desired invoice start and end dates and then click Apply filters.
  2. Click the actions menu (three vertical dots) next to the invoice you want to reconcile.
  3. Click View detailed earnings.
  4. The Financial Dashboard appears with the filters pre-set to show earnings activity relevant to the invoice selected. From here you can export using Export to CSV.

Frequently asked questions (FAQs)

Financial Dashboard FAQs
Which businesses can use the Financial Dashboard?
What are the most useful enhancements to the Financial Dashboards available in Video Central?
What should I do if there are missing financial reports for a reporting period?
How do I configure my report?
How should I interpret some of the columns in the Financial Dashboard?
Why are transactions from prior periods showing in my latest TVOD Financial Dashboard?
How do I know which period a Financial Dashboard belongs to?
How do I reconcile prior period adjustments?
Why are there reversals/negatively-costed transactions?
How do I report issues accessing the Financial Dashboard or downloading reports?
Can I still download the static monthly royalty reports?
How do I replicate the static royalty reports in the Financial Dashboard?
Will the Financial Dashboard replace the static monthly royalty report downloads?

Payments FAQs
Where can I download payment remittances?
I'm missing my remittance confirmation email message. Can I download this?
What do the different lines in my remittance relate to?
How can I change the email address that receives remittance statements?
Where's my payment? What should I do if it is missing?

Invoices FAQs

When was this invoice paid or due for payment?
Which period does my invoice relate to?
Where can I see my invoice history (across Pending, Completed, and Paid invoices tabs)?
How can I associate the Invoice ID from the remittance advice email message to the Financial Dashboard?

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In
edit