Support

  • Welcome
  • Business-specific requirements
  • Availability and delivery
  • Prime Video packaging summary
  • Supported features
  • US, UK, DE, and JP (Classic territory) packaging requirements
  • Global territory packaging requirements
  • Technical asset requirements
  • Onboarding
  • Sample files
  • Ratings, languages, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials
  • Legal

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You should receive a response from Customer Service within one business day.

Onboarding process

While engaging in our onboarding process, you will work with four teams.

Content Acquisition Managers

The Content Acquisition Management (CAM) team is the business team working to source content and sign deals for Prime Video. They work with you on the deals Prime Video is signing to obtain content for our catalog.

Partner Operations Managers/Partner Launch Managers

When a deal is mutually agreed upon, CAM involves the operations account management team. A representative works with you to fully understand the scope of the deal, including the number of titles, the timeline for launch, and to determine whether you:

  • Will work with an established post house to deliver content to Prime Video
  • Want to work with a post house not yet onboarded to deliver content to Prime Video
  • Want to become onboarded to deliver content to Prime Video on your own behalf

Partner Integrations Managers

If you've identified that you want to either work with a post house not yet onboarded to Prime Video delivery specifications or require onboarding to deliver on your own behalf, the Partner Integration Management team (PIM) works with you and your post house to conduct a series of test deliveries ensuring we can successfully receive content and package the content together. The PIM team also performs Delivery Onboarding, a process which includes the following:

  • Review of the Technical Asset Questionnaire
  • Conducts a technical call with your technical team
  • Requests a set of video assets for review
  • Approves specific delivery formats that you may deliver to Prime Video

Your Operations Account Manager will engage PIM as necessary and PIM will reach out to you directly to begin the Delivery Onboarding process.


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