Supply Chain Updates, October 2025

he Financial Dashboard is now fully integrated with the Slate portal. You can access any of the Financial Dashboard reports from the Financial dropdown menu at the top of all Slate pages. There are also multiple ways to review and reconcile your reported earnings, payments, and invoices. We encourage you to explore and adopt the Financial Dashboard for your business! For complete details and instructions, see Financial Dashboard and FAQs in the Slate support guide.

The Contact Support form has been enhanced to allow you to share more detailed information about any roadblocks you and your team encounter while using the system. This additional information helps our customer support team resolve issues more efficiently.

We’ve also introduced an intake form for general feedback and development requests. We encourage you to use both forms to help us improve your Prime Video Slate experience.

To access these forms, click the Support (question mark) button in the top right-hand corner of the Slate portal, and select Contact Support. And to learn more, see Get help with Contact us in the Slate support guide.

We are implementing an important update to ensure customers enjoy the best possible experience when accessing trailer content on Prime Video. Starting October 31, all series trailer submissions must use our VAM (Value Added Material) spec for TV series trailers, and partners must specify whether the content is a trailer in the MMC SubType field. Partners can no longer deliver series trailers as episodes.

This requirement ensures that customers can freely preview trailers without authentication barriers and make informed viewing decisions. The change prevents trailers from being inadvertently treated as actual episodes, which would require customers to sign in or purchase content just to watch previews. By implementing this standard, we’re ensuring that trailers remain accessible to all customers as intended.

Note: Prime Video has been correcting these issues internally, but some trailers have been missed, resulting in customer complaints. The VAM spec for TV series has been our established standard since its launch years ago and continues to be the required format for proper trailer classification.

Effective January 2026, Prime Video will deprecate territory override support in our artwork system. Instead, we’re transitioning to pure language-locale-based artwork delivery. This will help us to make several important improvements:

• System modernization: Eliminates legacy complexity that no longer serves our global-first strategy
• Operational efficiency: Reduces duplicate storage, simplifies workflows, and allows faster content updates
• Better customer experience: Customers will see more consistent artwork presentation based on their language preferences rather than geography

Artwork deliveries with territory overrides will be rejected, starting in January 2026. Territory-specific artwork versions will be globalized to language-locale versions. We’ll publish complete information and expectations in the Slate support guide in the coming months.

In November 2025, Prime Video will start showing certain errors as part of the information displayed in Asset Quick View. When a playable asset triggers a defect code from one of our pre-publishing quality measurements on video, audio, or timed text, we’ll share this information in both Asset Quick View and the existing Redelivery program emails. We want to ensure a comfortable transition to this new defect reporting method, so you and your teams can expect to see defects listed in both places until at least March 31, 2026.

We’ll also update the Quality measurement and feedback page in the Slate support guide to indicate which quality measurements will be shown in Asset Quick View and when. This November, visit Quality measurement and feedback to see the scheduled migration dates for each error.