Login and security
If you have an incorrect phone number or email associated with OTP 2-factor authentication, or you need general assistance with OTP 2-factor authentication, visit the Login & Security page in your Amazon account, or reach out to Amazon customer service to investigate or update as necessary.
Important: Amazon Business accounts are incompatible with Slate accounts. You should avoid linking your account to an Amazon Business account (even if you receive an email prompting you to do so). If you have already linked your account to Amazon Business and are experiencing sign-in problems on Slate, there are two workarounds:
- The administrator of the Amazon Business account must remove your user account. For complete instructions, see Manage people.
OR - Switch to a different user account (or create one) to be used with Slate.
Slate permission types
Prime Video Slate has features supporting multiple use cases, including finance, business, operations, and marketing. The following table summarizes the features available in Slate and their associated permissions.
Note: Access to some of these permissions is invite-only. For access, contact your Prime Video representative.
Permission type | Feature | Description |
Manage | Manage | Allows a user to manage their user permissions (only those permissions that the current user has). |
Banking | Banking | Enables a studio to self-configure banking preferences and take necessary tax interviews to be paid in a given locale. |
Catalog | Titles | Provides a view of submissions status, with each row representing an individual title. |
Avails | Provides a view of titles split into their territory, license, quality, and offer window instances. This permission also provides publishing requirements and shows whether an avail is ready to be published. Only titles with current avails appear here. | |
Assets | Shows which assets are due and when, based on the content rights Prime Video has received through avails or title lists. | |
Deliveries | Provides feedback on the quality of a partner’s file deliveries (such as EMA avails, metadata, or assets) and whether a redelivery is required. | |
Manage Delivery Accounts | Manage Delivery Accounts | Provides access to manage delivery accounts. |
Sales Reports | Sales Reports | Provides analytics dashboards on performance metrics. |
Advanced Analytics | Advanced Analytics | Provides contractually obligated reports (for example: TVOD, Channels) and premium analytics that provide insights into a partner’s business. |
Merchandising | Merchandising | Allows both unentitled and entitled end users to edit the collection storefront page for subscription pages. |
Marketing | Marketing | Allows users to create and edit emails sent to channel subscriber end users. |
Promotions | Promotions | Provides access to create new and accept recommended promotions on TVOD content. |
Activate a new user without an Amazon account
To activate a new user that does not have an Amazon account:
- Have the user create an Amazon account using their work email.
- Have the new user go to My user settings to get their user code and user email and provide them to you (or someone with admin permissions).
- Click the Account settings dropdown, and then click Users and permissions.
- Select the user name, and click the Activate user button.
- Enter the new user code and user email. Select block, read, or write to provide permissions by category.
- Click Activate user.
Activate a new Slate user with an Amazon account
To activate a new Slate user that has an Amazon account:
- Have the new user go to My user settings to get their user code and user email and provide them to you (or someone with admin permissions).
- Click the Account settings dropdown, and then click Users and permissions.
- Select the user name, and click the Activate user button.
- Enter the new user code and user email. Select block, read, or write to provide permissions by category.
- Click Activate user.
Change a user’s access level
To change a user’s access level, name, phone number, job position, or role:
- Click the Account settings dropdown, and then click Users and permissions.
- Search for the specific user by name in the search box at the top left of the table.
- Click the more options icon to the right of that user’s row, and click Edit permissions.
- Make changes to the person’s permissions, and then click Save.
Delete a user’s access
To permanently delete a user’s access to your Prime Video Slate account:
- Click the Account settings dropdown, and then click Users and permissions.
- Search for the specific user by name in the search box at the top left of the table.
- Click the more options icon to the right of that user’s row, and click Remove user from account.
A dialog box appears, asking you to confirm the deletion. - Click Remove user from account again.
Warning: There is no confirmation when you click Remove in the dialog box, and the deletion is permanent. You must re-invite the person to add them to your Prime Video Slate account again.
If you have problems signing in or viewing parts of your account, make sure you’re using the correct email address and password. If you use the same email address for multiple accounts, the password you enter can control which account you access.
View invite requests and statuses
Learn more about roles, privileges, and granting permissions in Get started.
