We want every Prime Video customer to enjoy the highest-quality content we can provide. To ensure this, it’s critical that your content meets our standards and specifications. We run continual reviews and audits to identify assets that don’t comply with our quality requirements, and flag each defect with a corresponding code and severity that require your attention for correction and redelivery.
The following sections contain information on both defect severity levels and defect codes and requirements to help you resolve escalations and expedite redelivery.
Defect severity levels
The severity of a defect corresponds to how it impacts the customer or viewing experience. Critical defects are the most serious, and Prime Video blocks partners from publishing an asset with a critical defect. The underlying asset must be corrected and redelivered.
The following table explains the possible severity ratings for defects, and indicates how Prime Video and partners are expected to respond to them.
| Severity | Definition | Prime Video action | Partner action |
| Critical | An asset is missing or defective to the point that it renders the content unwatchable. | Publishing is blocked. Prime Video will automatically remedy and release the title, if possible, and ask partner to redeliver a corrected asset. | Redeliver a corrected version of the underlying asset. |
| Major | A defective asset impairs the viewing experience. | Publishing is not blocked. Prime Video will automatically remedy and release the title, if possible, and ask partner to redeliver a corrected asset. | Redeliver a corrected version of the underlying asset. |
| Minor | A defective asset diminishes the viewing experience in some small aspect. | Publishing is not blocked. Prime Video will automatically remedy and release the title, if possible, and ask partner to redeliver a corrected asset. | Redeliver a corrected version of the underlying asset. |
Defect codes and definitions
The following table lists and defines all of the current defect codes you might encounter, the asset type each code applies to, and the severity of each defect’s impact on the customer.
| Defect code | Asset type | Code definition | Quality measurement | Severity |
| AIL | Audio | Audio Incorrect Locale | Dubbed audio output does not match language label. | Critical |
| AIT | Audio | Audio Incorrect Type | Audio type is incorrect. | Critical |
| ALCE | Audio | Audio Localization Consistency Episodes | Audio locales are not available for each episode within a season. | Critical |
| AMDC | Availability | Availability Missing DubCard | Dubcard is missing. | Minor |
| AMEF | Audio | Audio Missing Encoding Failure | Audio is missing due to encoding failures (for example: duration difference > 2 seconds; invalid asset). | Critical |
| AMMA | Audio | Audio Missing Mandatory Asset | Audio missing mandatory assets for various Marketplaces (such as FR missing for FR territory). | Critical |
| AQIAD | Audio | Audio Quality Issue Audio Cut/Drop | Audio drops or cuts out intermittently while the video is playing for a duration > 9 seconds. | Critical |
| AQIBT | Audio | Audio Quality Issue Bad Translation | Audio translation or dubbing is of poor quality or inaccurate. | Major |
| AQIDO | Audio | Audio Quality Issue Dolby Atmos | An audio quality issue of any type reported specifically on a Dolby Atmos file. | Major |
| AQIOA | Audio | Audio Quality Issue Overlap Audio | Original audio and dubbed audio play simultaneously for a duration > 2 seconds on more than one instance. | Critical |
| AQIOC | Audio | Audio Quality Others—Clicking, Popping, Ticking Sounds | Audio output has popping/clicking/ticking noises while streaming. | Critical |
| AQIOT | Audio | Audio Quality Others—Constant Tone | Audio output has continuous toning (a constant sound is emitted). | Critical |
| AQIOWN | Audio | Audio Quality Others—White Noise | Audio output has white noise (a complex signal or sound that possesses equal intensity). | Critical |
| AQIS | Audio | Audio Quality Issue Stereo | Audio is missing 1 or more channels (for example: multitrack as mono; audio only rendering in one channel. | Critical |
| AQISA | Audio | Audio Quality Issue Silent Audio | Audio is missing entirely. | Critical |
| AQISDDQ | Audio | Audio Quality Issue Static Digital—Distortion Quantization | Audio corruption that results in scratchy noises such as static/digital hit. | Critical |
| AQISDHM | Audio | Audio Quality Issue Static Digital—Hum | Audio corruption that results in an electrical humming noise. | Critical |
| AQISDHS | Audio | Audio Quality Issue Static Digital—Hissing | Audio corruption that results in voice quality problems like hissing sounds observed during a voice conversation. | Critical |
| AQISDS | Audio | Audio Quality Issue Static Digital—Stutter | Audio corruption that results in very short, micro stutter-like glitches in audio | Critical |
| AQITM | Audio | Audio Quality Track Missing | Audio track (one or more tracks) is missing. | Critical |
| AVSD | Audio | Audio Video Sync—Original Audio | Dubbed audio is out of sync with video by > 1 second. | Critical |
| AVSO | Audio | Audio Video Sync—Original Audio | Original audio is out of sync with video by > 1 second. | Critical |
| CMV | Video | Content Missing within Video | Video is missing an expected segment of content (for example: director’s cut is identical to theatrical release). | Major |
| DACE | Audio | Descriptive Audio Consistency Episode | Descriptive audio is not available for each episode within a season. | Critical |
| DAIL | Audio | Descriptive Audio Incorrect Locale | Descriptive audio is not for the correct locale. | Major |
| EMNM | Availability | Episode Missing No Metadata | Episode is not available due to missing metadata delivery. | Critical |
| IQAR | Artwork | Image Quality Aspect Ratio | Artwork is stretched or distorted due to incorrect aspect ratio or improper scaling. Includes stretched faces, warped text, or visibly compressed elements that damage visual quality. Applicable to all placements with specific aspect ratios: Cover/Hero Art (16:9) | Major |
| IQBM | Artwork | Image Quality Background Missing | Artwork is missing a base background image (for example: only the title treatment is present). Applicable to Cover Art, Poster Art, and Box Art. Check for presence of both title treatment and stylized background imagery. Verify all required visual elements are present. | Major |
| IQBP | Artwork | Image Quality Blurred Pixelated | Artwork is pixelated, blurry, grainy, or of otherwise low resolution quality. | Minor |
| IQCI | Artwork | Image Quality Capitalization Inconsistency | Artwork contains random capitalization inconsistent with title metadata (for example: QUALITY HeadPhones). | Major |
| IQCS | Artwork | Image Quality Controversial Symbols | Artwork contains potentially sensitive cultural, political, or religious imagery that may offend or alienate certain audiences. Applicable to all placements. Make sure to avoid using political or religious symbols unless absolutely necessary for content representation. Specifically:
Carefully consider any content that could be seen as demeaning to any gender, sexual orientation, religion, race, ethnicity, or national origin. | Minor |
| IQD | Artwork | Image Quality Drugs/Drug Usage | Artwork contains active drug/alcohol consumption or graphic drug-related imagery, including drug paraphernalia, substance preparation, or effects of drug use. Appllicable to all placements. Make sure to avoid showing characters actively using substances, including smoking, drinking, or drug use, as well as any explicit or suggestive drug-related content. | Minor |
| IQDD | Artwork | Image Quality Deceased Depictions | Artwork contains realistic or non-stylized depictions of deceased characters. Applicable to all placements. Make sure to avoid graphic or disturbing representations of death. | Minor |
| IQE | Artwork | Image Quality Explicit | Artwork contains explicit sexual content, such as nudity, suggestive imagery, or children in explicit situations. Make sure to review for any inappropriate sexual content, nudity, or overly suggestive imagery that violates content guidelines. Be particularly vigilant about content involving minors. Applicable to all placements. | Major |
| IQET | Artwork | Image Quality Extraneous Text | Artwork has unnecessary text elements beyond the title treatment (season number, taglines, review quotes, cast callouts, and so on) that may clutter the design. Applicable to movie and season-level Cover Art, Poster Art, and Title Art. Avoid including references to other formats or format-specific logos (like “Now on DVD” or a Blu-ray logo). Studio or network logos aren’t allowed. Don’t include callouts to external websites, other distribution services, or theatrical release dates. | Minor |
| IQFT | Artwork | Image Quality Font Text | Artwork title text fails to meet minimum size requirements for legibility: Cover Art: Text height should be ≥ 70px Poster Art: Text height should be ≥ 150px Title text must be legible across different devices. Failure to meet legibility requirements impacts customer ability to search and identify content. | Major |
| IQIA | Artwork | Image Quality Issue Artifact | Artwork has unwanted elements or noise introduced during the creation or reproduction process (for example: JPEG artifacts). | Minor |
| IQIL | Artwork | Image Quality Incorrect Locale/Localization Mismatch | Artwork has title treatment locale that does not match title locale in the metadata. Title treatment shown on artwork doesn’t match the localized title metadata for a specific locale. Applicable to Cover Art, Poster Art, and Box Art. Make sure to cross-reference the displayed title against the correct content title. Verify that the title matches across all locales and metadata to prevent customer confusion and impacts on search experience. | Major |
| IQIT | Artwork | Image Quality Incorrect Text | Artwork delivered belongs to an entirely different title (for example: The Boys delivered for Angry Birds). Wrong artwork or title treatment is displayed compared to the actual content. Applicable to Cover Art, Poster Art, and Box Art. Make sure to cross-reference the displayed title against the correct content title. Verify that the title matches across all systems and metadata to avoid customer confusion through mismatched or incorrect content representation. | Major |
| IQLP | Artwork | Image Quality Letterboxing Pillarboxing (Borders and Frames) | Artwork has additional borders (such as letterboxing, pillarboxing, frames, or edge effects) that are not part of the original creative design and detract from the visual presentation. Applicable to all placements. | Minor |
| IQM | Artwork | Image Quality Mojibake | Artwork contains special characters such as @@, ###, emojis, or mojibake (inconsistent with title metadata). | Major |
| IQOSG | Artwork | Image Quality Style Guide/Safe Zones | Artwork violates one or more safe zone guidelines. Critical elements (title treatment, key visual elements) are positioned in areas that conflict with dynamic overlay zones used for badging and branding. Applicable to Cover Art and Poster Art. Ensure all text, logos, and key visual elements are placed outside the “safe to overlay” areas (marked in the Photoshop templates). Critical content should be positioned away from areas reserved for dynamic overlays, as elements in the overlay zones may be obscured or become unreadable. | Major |
| IQPL | Artwork | Image Quality Partner Logo | Artwork contains studio or network logos or watermarks, except for Amazon Originals. | Major |
| IQRTL | Artwork | Image Quality Right To Left | Artwork contains background composition that doesn’t support proper reading direction. Artwork’s focus is not constrained to the left 55% of the image and encroaches upon the safe-for-UI-overlay zone (the right 45% of the image). Applicable to Hero Art. Make sure background design accommodates left-to-right or right-to-left reading patterns based on the intended locale. | Major |
| IQSI | Artwork | Image Quality Sizing | Artwork at the season level for a series does not have consistent visual style (for example: The Boys Season 1 art uses graffiti font with a character photo for the background, but Season 2 uses newspaper font with a caricature drawing for the background). | Major |
| IQSTS | Artwork | Image Quality Season Title Sequence | Season-level artwork contains the name of the season number. | Major |
| IQTB | Artwork | Image Quality Transparent Background | Artwork that requires a transparent background (such as PNG) has a solid background. | Minor |
| IQTC | Artwork | Image Quality/Title Legibility | Title text color inhibits title legibility (for example, text color is too similar to background color). Applicable to Cover Art, Poster Art, and Box Art. Check title contrast against background, verify color combinations, and assess overall readability across different viewing conditions. | Major |
| IQTO | Artwork | Image Quality Text Overlap | Artwork contains more than one localized text string (such as English and French in the same image). | Major |
| IQTR | Artwork | Image Quality Truncated/Absent Title | Artwork title treatment is incomplete, or title text is not present. Applicable to title decorated artwork types like Cover Art and Poster Art. Make sure the artwork contains a visible title treatment integrated into the creative design. Verify that the full title is listed and legible within the composition. | Major |
| IQV | Artwork | Image Quality Violence and Gore | Artwork contains graphic depictions of violence, blood, or gore that could be disturbing to viewers or inappropriate for the platform. | Minor |
| IQW | Artwork | Image Quality Firearms/Weapons | Artwork contains weapons displayed in a dominant, threatening, or graphic manner, including firearms pointed at viewers, weapons shown in active use, or detailed depictions of weapon effects. Applicable to all placements. Make sure any weapons are contextually relevant to the content and don’t dominate the creative. Avoid firearms that are: pointed directly at the viewer, aimed at any person/character/animal through a scope or sight, shown being fired or recently discharged (including visible bullets, smoke, or residue), depicted in violent scenarios, handled by minors, or featured as the dominant visual element in the artwork. | Major |
| MAI | Artwork | Movie Artwork Incorrect | Artwork (Movie Box Art) is for the wrong movie (for example: Spectre instead of No Time To Die). | Major |
| MAM | Artwork | Movie Artwork Missing | Artwork (Movie Box Art) is missing. | Major |
| PDCE | Metadata | Product Detail Consistency Episode | Localized metadata information (such as Title or Synopsis) is not available for every episode in a season. | Major |
| PDDI | Metadata | Product Detail Director Incorrect | Director name is incorrect. | Major |
| PDDM | Metadata | Product Detail Director Missing | Director name is missing. | Minor |
| PDGI | Metadata | Product Detail Genre Incorrect | Genre is incorrect. | Minor |
| PDIMG | Metadata | Product Detail Issue Missing Genre | Genre is missing. | Minor |
| PDIOV | Metadata | Product Detail Incorrect Original Version | The original language displayed is incorrect. | Major |
| PDM | Metadata | Product Detail Mojibake | Synopsis contains mojibake. | Minor |
| PDMMA | Metadata | Product Detail Missing Mandatory Asset | Metadata delivery failure. | Major |
| PDRDI | Metadata | Product Detail Release Date Incorrect | Release date is incorrect. | Minor |
| PDRDM | Metadata | Product Detail Release Date Missing | Release date is missing. | Minor |
| PDRTC | Metadata | Product Detail Runtime Consistency | Runtime is not consistent within the season. | Minor |
| PDRTI | Metadata | Product Detail Runtime Incorrect | Runtime is incorrect. | Minor |
| PDRTM | Metadata | Product Detail Runtime Missing | Runtime is missing. | Minor |
| PDS | Metadata | Product Detail Sequence | Series sequence is missing/incomplete or has content gaps. | Critical |
| PDSGSP | Metadata | Product Detail Synopsis Grammar Spell Check | Synopsis has errors with grammar/spelling/punctuation/case. | Minor |
| PDSI | Metadata | Product Detail Sequence Incorrect | Series sequence is incorrect/duplicated or has inconsistent display text. | Major |
| PDSIR | Metadata | Product Detail Synopsis Irrelevant Information | Synopsis has irrelevant information. | Minor |
| PDSMD | Metadata | Product Detail Synopsis Missing Detail | Synopsis is in general/repetitive in structure for all episodes with non-detailing of season. | Minor |
| PDSSI | Metadata | Product Detail Short Synopsis Incorrect | Synopsis is incorrect. | Major |
| PDSSM | Metadata | Product Detail Short Synopsis Missing | Synopsis is missing. | Major |
| PDSTI | Metadata | Product Detail Starring Incorrect | Starring is incorrect. | Minor |
| PDSTM | Metadata | Product Detail Starring Missing | Starring is missing. | Minor |
| PDTI | Metadata | Product Detail Title Incorrect | Title name is incorrect. | Critical |
| PDTIC | Metadata | Product Detail Title Inconsistency | Title name (Season/Movie/Episode) is not consistent on the detail page. | Minor |
| PDTM | Metadata | Product Detail Title Mojibake | Title name contains mojibake. | Major |
| RI | Metadata | Rating Incorrect | Rating is incorrect. | Minor |
| RM | Metadata | Rating Missing | Rating (an official locale-specific rating or Amazon Maturity Rating—AMR) is missing. | Minor |
| RMCD | Metadata | Rating Missing—Content Descriptors | Rating is missing content descriptors. | Minor |
| SAI | Artwork | Season Artwork Incorrect | Artwork (Season Box Art) is for the wrong season (for example: Rings of Power Season 1 instead of Season 2). | Major |
| SAM | Artwork | Season Artwork Missing | Artwork (Season Box Art) is missing. | Major |
| SMNM | Availability | Season Missing No Metadata | Season missing on site due to metadata not delivered by Partner. | Critical |
| TIAV | Video | Trailer Issue Audio Video | Trailer audio/video has quality issues that require escalation. | Major |
| TII | Video | Trailer Issue Incorrect | Trailer version does not match title version. | Major |
| TIP | Video | Trailer Issue Playback | Trailer has a playback issue. | Major |
| TM | Video | Trailer Missing | Trailer failed to publish due to missing or invalid trailer files. | Major |
| TQET | Metadata | Title Quality External Text | Metadata includes extraneous text references that are not in the title metadata (for example: callouts to external websites, other distribution platforms, or theatrical release dates). | Major |
| TQI | Video | Trailer Quality Issue | Trailer file has quality issues that require escalation. | Major |
| TQVFL | Metadata | Title Quality Version Format Logo | Metadata contains references to other formats or format-specific logos (for example: “Now on DVD,” Blu-ray logos). | Minor |
| TTAA | Timed Text | Timed Text Accuracy Addition | Target text includes text not present in the source. | Minor |
| TTAAC | Timed Text | Timed Text Audience Appropriateness Culture Specific | Text uses inappropriate, culture-specific references that will not be understandable to the intended audience. | Major |
| TTAAO | Timed Text | Timed Text Audience Appropriateness Offensive | Text uses inappropriate, offensive content that breaches commonly accepted standards of decent and proper speech, and is likely to offend the intended audience or other likely readers. | Major |
| TTAAT | Timed Text | Timed Text Accuracy Ambiguous Translation | An unambiguous source text is translated ambiguously. | Major |
| TTADT | Timed Text | Timed Text Accuracy Date/Time | Dates/times do not match between source and target. | Major |
| TTAE | Timed Text | Timed Text Accuracy Entity | Names, places, or other “named entities” do not match. | Major |
| TTAFF | Timed Text | Timed Text Accuracy False Friend | Translation has incorrectly used a word that is superficially similar to the source word. | Major |
| TTAIL | Timed Text | Timed Text Accuracy Incorrect Language/Dialect | Target text is of a different language/dialect than intended. | Critical |
| TTAMT | Timed Text | Timed Text Accuracy Mistranslation | Target content does not accurately represent the source content. | Major |
| TTAMTT | Timed Text | Timed Text Accuracy Mistranslation of technical relationship | Content describing the relationship(s) within a technical description is translated inaccurately with respect to technical knowledge (even if the translation otherwise appears plausible). | Major |
| TTAN | Timed Text | Timed Text Accuracy Number | Numbers are inconsistent between source and target. | Major |
| TTANT | Timed Text | Timed Text Accuracy Should not have been translated | Text was translated that should have been left untranslated. | Major |
| TTAO | Timed Text | Timed Text Accuracy Unnecessary Omission | Content is missing from the translation that is present in the source; a variable placeholder is omitted from a translated text. | Major |
| TTAOL | Timed Text | Timed Text Accuracy Overly Literal/unidiomatic | Translation is overly literal. | Major |
| TTAOT | Timed Text | Timed Text Accuracy Over-Translation | Target text is more specific than the source text. | Major |
| TTAUC | Timed Text | Timed Text Accuracy Unit Conversion | Target text has not converted numeric values as needed to adjust for different units (for example: currencies, metric vs. U.S. measurement systems). | Major |
| TTAUG | Timed Text | Timed Text Accuracy Untranslated Graphic | Text in a graphic was left untranslated. | Minor |
| TTCS | Timed Text | Timed Text Consistency | Timed text locales are not available for each episode within a season. | Major |
| TTFAP | Timed Text | Timed Text Fluency Ambiguous Pronouns | Text has pronouns without clear references to their nouns. | Major |
| TTFD | Timed Text | Timed Text Fluency Diacritics | Text has issues related to the use of diacritics. | Minor |
| TTFDL | Timed Text | Timed Text Fluency Duplication | Content has been duplicated (for example: a word or longer portion of text is repeated unintentionally). | Major |
| TTFG | Timed Text | Timed Text Fluency Grammar | Text has grammar/syntax errors other than spelling. | Major |
| TTFI | Timed Text | Timed Text Fluency Inconsistency | Text has internal inconsistency (for example: abbreviations, image vs text). | Minor |
| TTFS | Timed Text | Timed Text Fluency Spell errors | Text has spelling errors. | Major |
| TTFT | Timed Text | Timed Text Fluency Typography | Text has issues related to the mechanical presentation of text (for example: punctuation, unpaired quote marks or brackets, whitespace). | Minor |
| TTFUR | Timed Text | Timed Text Fluency Unclear Reference | Text uses relative pronouns or other referential mechanisms that are unclear as to their reference. | Major |
| TTIL | Timed Text | Timed Text Incorrect Locale | Timed text playback language does not match language label. | Major |
| TTLC | Timed Text | Timed Text Locale Conventions | Text has issues related to data formatting (for example: numbers, currency, measurement, address, date, time). | Minor |
| TTMEF | Timed Text | Timed Text Missing Encoding Failure | Timed text missing due to an invalid asset. | Critical |
| TTMFN | Timed Text | Timed Text Missing Forced Narrative | Timed text missing forced narrative. | Major |
| TTMMA | Timed Text | Timed Text Missing Mandatory Asset | Timed text missing mandatory assets for various Marketplaces (for example: FR sub missing for FR territory). | Critical |
| TTMTEC | Timed Text | Timed Text Missing Translation—Empty Caption | Timed text file was delivered without caption. | Major |
| TTMTM | Timed Text | Timed Text Missing Translation—Missing | Timed text file delivered is missing translation | Major |
| TTMTS | Timed Text | Timed Text Missing Translation—Schema | Timed text has > 10% of the subtitle events either missing or incorrectly rendering due to a time overlap issue, a schema validation error, or a timecode sequence out of order. | Major |
| TTOL | Timed Text | Timed Text Other Linguistic issues | Timed text has quality issues. | Minor |
| TTOS | Timed Text | Timed Text Out of Sync | Timed text has 10% or more subtitle events that are out of sync by > 1 second. | Critical |
| TTOSFN | Timed Text | Timed Text Out of Sync Forced Narrative | Forced narrative is out of sync by > 1 second. | Major |
| TTOSFR | Timed Text | Timed Text Out of Sync Frame Rate | Timed text is out of sync, increasingly ahead or further behind during playback, due to a frame rate error. | Critical |
| TTQBT | Timed Text | Timed Text Quality Bad Translation | Timed text is poorly translated. | Major |
| TTQFT | Timed Text | Timed Text Quality Frozen Text | Timed text translation freezes. | Major |
| TTQGS | Timed Text | Timed Text Quality Grammar Spelling | Timed text has spelling/grammar errors on multiple sequences of the movie/episode. | Major |
| TTQIV | Timed Text | Timed Text Quality Invalid | Timed text asset is invalid (delivered file fails to meet specifications or is not in the correct format). | Major |
| TTQLC | Timed Text | Timed Text Quality Line Count | Timed text exceeds 2 lines. | Minor |
| TTQM | Timed Text | Timed Text Quality Mojibake | Timed text contains irrelevant characters such as @@, ###, or mojibake. | Major |
| TTQOS | Timed Text | Timed Text Quality Overlap | Timed text overlaps other text. | Major |
| TTQS | Timed Text | Timed Text Quality Spacing | Timed text has spacing errors. | Major |
| TTQTR | Timed Text | Timed Text Quality Truncation | Timed text abruptly ends before video/audio playback is completed. | Major |
| TTSA | Timed Text | Timed Text Style Awkward | Text is written with an awkward style. | Minor |
| TTSG | Timed Text | Timed Text Style Guides | Text does not adhere to Amazon Prime Video style guides. | Minor |
| TTSL | Timed Text | Timed Text Style Language Register | Text uses a level of formality higher or lower than required by the specifications or general language conventions (for example: usage of informal pronouns, verbs, slang words). | Minor |
| TTTI | Timed Text | Timed Text Terminology Inconsistent | Text uses multiple terms for the same concept in cases where consistency is desirable. | Minor |
| TTTM | Timed Text | Trailer Timed Text Missing | Timed text for the trailer is missing. | Minor |
| VEM | Video | Video Error Message | Video file fails to meet specifications and generates an error message. | Critical |
| VII | Video | Video Issue Incorrect | Video content is incorrect due to vending issue. | Critical |
| VIL | Video | Video Incorrect Locale | Video asset audio (original version) output does not match locale. | Critical |
| VM | Video | Video Missing | Episode/Movie has a publishing/playback issue due to missing/invalid video files. | Critical |
| VMQ | Video | Video Missing Quality | Video asset is invalid (delivered file failed to meet specifications). | Critical |
| VQIB | Video | Video Quality Issue Bars | Video has color bars at the start or at some other point. | Critical |
| VQIBIS | Video | Video Quality Issue Burned In Subtitles | Video has burned-in subtitles | Major |
| VQICB | Video | Video Quality Issue Color Bleeding | Video has objects or surfaces where strong colors seem to spread out from their correct places and “bleed” into adjacent areas. | Critical |
| VQICO | Video | Video Quality Issue Countdown | Video has a countdown at the beginning. | Major |
| VQIFF | Video | Video Quality Issue Frozen Frames | Video has instance(s) of frozen video sequence/screen that take longer to render. | Critical |
| VQIGD | Video | Video Quality Issue Ghosting | Video has an image of a previous frame visible in a subsequent frame. | Critical |
| VQIMB | Video | Video Quality Issue Macroblocking | Video has artifacts in which objects or areas of a video image appear to be made up of small squares. | Critical |
| VQIOS | Video | Video Quality Issue Out of Specification | Video is horizontally or vertically stretched (for example: incorrectly delivered 4:3 aspect ratio asset in 16:9 format). | Critical |
| VQISDDQ | Video | Video Quality Issue Static Digital—Distortion Quantization | Video corruption that results in scratchy noises such as static/digital hit. | Critical |
| VQISDHM | Video | Video Quality Issue Static Digital—Hum | Video corruption that results in an electrical humming noise. | Critical |
| VQISDHS | Video | Video Quality Issue Static Digital—Hissing | Video corruption that results in voice quality problems like hissing sounds observed during a voice conversation. | Critical |
| VQISDS | Video | Video Quality Issue Static Digital—Stutter | Video corruption that results in very short, micro stutter-like glitches in audio. | Critical |
| VQITR | Video | Video Quality Issue Truncated | Video abruptly ends despite a longer runtime for the movie/episode and not due to creative intent. | Critical |
| VQPL | Video | Video Quality Partner Logo | Video mezzanine contains a persistent/recurring digitally overlaid graphic or a visual element added/embedded in the video that is not integral to the content and/or is intended to brand the content. | Major |
| WAP | Audio | Wrong Audio Playing | Audio track does not match the movie/episode; it belongs to different title. | Critical |
| WCP | Video | Wrong Content Playing | Video content playing does not match the title and is not a duplicate video of the respective territory/marketplace. | Critical |
| WTTP | Timed Text | Wrong Timed Text Playing | Timed text does not match the movie/episode; it belongs to different title. | Critical |
| WTTPFN | Timed Text | Wrong Timed Text Playing Forced Narrative | Timed-text forced narrative does not match the movie/episode; it belongs to different title. | Major |
Note: Prime Video requires that partner content assets meet our standards and specifications. If a partner studio fails to provide an asset, or provides an asset that does not comply with a quality measurement or other delivery requirement, Prime Video may source any corrected or missing assets. However, partners can submit their own corrected assets at any time. When they do, Prime Video will remove and replace the sourced assets, and customers will see only the studio- or partner-provided files, as long as they comply with Prime Video standards and specifications.
