Note: the functionality described in this page is currently only available to Prime Video’s managed contract partners.
IBM® Aspera® ensures rapid, accurate, and reliable delivery of large files. IP whitelisting isn’t required for delivery. You will be connected to the Prime Video delivery endpoint during the onboarding process.
There are three Aspera options available for transferring files to Prime Video:
- Aspera Desktop Client (requires a paid license)
- Aspera Shares web-based portal (free)
- Aspera Command Line Interface (free under Prime Video Slate license)
Configure the Aspera Desktop Client
To configure the Aspera Desktop Client for delivery to Prime Video, you must adjust the connection settings in the Aspera Connection Manager.
The username and password you received during onboarding are required. You also must enter the address for the host to which you will be delivering. Prime Video uses a DNS round-robin system to manage its reception fleet. In the Host address text box, enter aivdelivery.com as the domain name instead of a static IP host, as shown in the following screenshot.
Use Aspera Shares for file delivery
To use Aspera Shares, go to https://shares.aivdelivery.com. Enter the username and password you received during onboarding to log in.
If you were onboarded before 2023, you may see subfolders for each region:
- region_DE
- region_JP
- region_UK
- region_US
- region_GLOBAL
Source assets must be delivered to the subfolder that matches the distribution territory.
To send files individually, click Upload File. To transfer all files in a folder at once, click Upload Folder.
Aspera Shares enables you to deliver content via a web portal with no additional license requirements or costs. However, uploading files with Aspera Shares is a manual process and can’t be automated. To integrate the delivery process into your internal systems, you must purchase an Aspera Desktop Client license.
Use Aspera Command Line Interface (CLI) for file delivery
You can deliver files through Aspera CLI with the username and password you received during onboarding. Use aivdelivery.com as the dest_host parameter.
The following is a sample command to upload a local file, test.txt, to the region_US subfolder.
ascp test.txt HollywoodSuperPost@aivdelivery.com:/region_US/
Aspera CLI will prompt you for your password by default. Alternatively, you can provide your password using the environment variable, ASPERA_SCP_PASS.
Change Aspera password
Your Aspera password for Delivery accounts can be changed via Prime Video Slate.
During onboarding, an Aspera account is created with a temporary password. Content partners should change this temporary password as soon as possible.
Note: Changing an Aspera password can block content delivery if your systems aren’t updated to use the new password. This can result in delays for publishing your titles.
- On the Deliveries tab in Slate’s Catalog Manager, click the Manage delivery accounts button.
- Next to the user account you want to update, click Edit.
Enter the new password in the Password box.
Note: Passwords require at minimum one uppercase letter, one lowercase letter, one number, and a length of eight characters.
- Confirm the new password in the Re-enter password box.
- Click Submit.
