Troubleshooting Publishing Errors for Bundles

#

Rule

Applies To

Error Message (Example)

Resolution Steps

1

In-Sequence Publishing

Season

The following episodes are missing: ##, ##. The episode number is sourced from the metadata.

All episodes must be in sequence without gaps. Either correct the sequence number in episode metadata, or deliver avail and metadata for the missing episode.

2

In-Sequence Publishing

Series

The following seasons are missing: ##, ##. The season number is sourced from the metadata.

All seasons must be in sequence without gaps. Correct the sequence in season metadata or deliver avail and metadata for the missing season.

3

Bundle Component Avail Validity

Collection

Child SKUs belonging to this bundle do not have backing avails.

Deliver avails for all missing child items before publishing the parent bundle.

4

Bundle Component Avail Conflict

Season, Series, Collection

The following child entities have conflicting avails: [ChildSKU1(start, end), ChildSKU2(start, end)]

Redeliver the intended avail so the conflict resolves automatically.

5

Bundle Component Offer Conflict

Season, Series, Collection

The following child entities have conflicting offers: [ChildSKU1(start, end), ChildSKU2(start, end)]

All child entities must have offers without conflicting windows. Resolve the conflicting partner offers.

6

Bundle Component Takedown State

Season, Series, Collection

The following child entities have been taken down.

All child entities must be in an active (non-taken-down) state for the bundle to publish.

7

Bundle Components Publish-Ready

Season, Series, Collection

The following child entities do not meet publishing requirements: EP1 (1 rule failing), EP2 (3 rules failing)

Fulfill the publishing requirements for each impacted Content ID (SKU) before the bundle can publish.

8

Bundle Components Live on Storefront Check

Season, Series, Collection

Child SKU meets all publishing requirements but is not live on the storefront.

All child entities must be live to customers before the bundle can publish. Wait for the child to go live, then retry.

9

System Requirement Check

Season, Series

Internal error

This error is resolved by Prime Video. You can ignore it.

10

System Requirement Check

Season, Series

Internal error

This error is resolved by Prime Video. You can ignore it.

11

Bundle End Date

Season, Series, Collection

The following SKUs have an earlier end date than the parent bundle end date: SKU1(endDate), SKU2(endDate)

Child entity end dates must be on or after the bundle end date. Resubmit avails with compliant dates.

12

Bundle Price

Season, Series, Collection

The parent bundle price is higher than the combined price of the child entities.

The bundle price must be less than the combined price of all child titles.

13

Bundle Start Date

Season, Series, Collection

The following SKUs have a later start date than the parent bundle start date: SKU1(startDate)

Child entity start dates must be on or before the bundle start date. Resubmit avails with compliant dates.

14

Continuous Bundle Component Availability

Season, Series, Collection

The following child entities have a gap in availability: childSKU1(gapStart, gapEnd)

All child entities must have continuous availability through the bundle window. Re-avail impacted Content IDs (SKUs) without gaps.

15

Bundle License Type Eligibility

Season, Series, Collection

LicenseType for this bundle has not been enabled.

Bundles can only be created for eligible license types. Confirm the license type is enabled for your bundle.

16

Bundle Component Global Catalog Presence

Collection

The following SKUs are not in the Global catalog: childSKU1, childSKU2

All underlying movies must be in the Global catalog. Migrate the movie Content ID (SKU) to Global or confirm the correct Content ID (SKU) is used in BundleALIDs.

17

Excess Seasons

Series

The series avail states X expected seasons, but Y seasons are linked, exceeding the expected count.

Expected season count in the series avail must not be less than the number of seasons linked to the bundle. Redeliver avails with the correction.

18

Excess Episodes

Season

The season avail states X expected episodes, but Y episodes are linked, exceeding the expected count.

Expected episode count in the season avail must not be less than the number of episodes linked to the bundle. Redeliver avails with the correction.

19

Consistent Bundle Hierarchy Check

Season, Series

Child SKUs are linked to different parent bundles in Avail vs. Metadata systems.

The parent-child relationship must be identical in both Avail and Metadata systems. Resubmit either the metadata or avail to point to the correct parent Content ID (SKU).

20

Missing Season

Series

The series avail states X expected seasons, but only Y seasons are linked in the catalog.

Deliver the missing season avails.

21

Missing Episode

Season

The season avail states X expected episodes, but only Y episodes are linked in the catalog.

Deliver the missing episode avails.

22

Movie SKU Validity

Collection

The following movie SKUs have been removed: childSKU1, childSKU2

All movies in the collection must be valid in the catalog. Submit a new collection avail using the correct movie Content ID (SKU).

23

Bundles with Pre-Orders Feature

Collection

Collection contains pre-order movies: childSKU1, childSKU2

Collections must not contain movies with pre-orders unless this feature has been enabled for your account.

24

Bundle Pre-Order Date Eligibility

Collection

Pre-order movies have invalid EST end dates that start before POEST offer end dates.

Movies with POEST must have an EST end date that falls before the POEST start date when in a Collection.

25

Bundles with Season Pass

Series

The following child SKUs have a season pass offer: childSKU1, childSKU2

Series bundles must not contain seasons that have Season Pass offers unless this feature is enabled.

26

Bundle Pre-Order Single Title Requirement

Collection

Pre-order movies have multiple POEST offers for the same partner: childSKU1, childSKU2

All movies with pre-order offers must not have multiple POEST offers for the same PVID and offer tier when in a Collection. Re-avail the impacted Content IDs (SKUs).