Our goal is to enable a friction-less streaming experience for Prime Video’s customers globally. To achieve this goal, we employ a full list of asset quality checks measured by First Pass Yield (FPY) and Critical Customer Experience (CX) Defects.
Defect code | Category | Expansion of defect code | Description |
---|---|---|---|
AIL | Audio | Audio Incorrect Locale | Audio asset output mismatch with locale. |
AIT | Audio | Audio Incorrect Type | Incorrect audio type. |
ALCE | Audio | Audio Localization Consistently Episodes | Inconsistent availability of audio locales within season. |
ALMAV | Audio | Audio Localization Missing Audio Video | Same locale applied for audio and video. |
AMEF | Audio | Audio Missing Encoding Failure | Missing audio due to encoding failures (duration difference >2 seconds; invalid asset). |
AMMA | Audio | Audio Missing Mandatory Asset | Missing mandatory audio assets for various Marketplaces. |
AQIAD | Audio | Audio Quality Issue Audio Cut/Drop | Audio drop/cut while video is playing for duration (>1–2 seconds). |
AQIO-C | Audio | Audio Quality Others — Clicking Popping, Ticking Sounds | Audio output — Popping and clicking noises. |
AQIO-T | Audio | Audio Quality Others — Constant Tone | Audio output — Continuous toning emits a constant sound. |
AQIO-WN | Audio | Audio Quality Others — White Noise | Audio output — White noise (complex signal or sound which possess equal intensity). |
AQIO | Audio | Audio Quality Others | Non-specific audio quality issues. |
AQIOA | Audio | Audio Quality Issue Overlap Audio | Original audio and dubbed audio playing simultaneously and overlapping with each other. |
AQIS | Audio | Audio Quality Issue Stereo | BGM (music) powers over dialogue track or vice versa/Channels missing audio mix. |
AQISA | Audio | Audio Quality Issue Silent Audio | No audio output throughout the video. |
AQISD | Audio | Audio Quality Issue Static Digital — Stutter | Inconsistent audio level with very short, micro stutter-like glitch in audio. |
AQISD | Audio | Audio Quality Issue Static Digital — Hissing | Inconsistent audio level result in voice quality problems like hissing or static sounds observed during a voice conversation. |
AQISD | Audio | Audio Quality Issue Static Digital — Hum | Inconsistent audio level with electrical noise being passed. |
AQISD | Audio | Audio Quality Issue Static Digital — Distortion Quantization | Audio output with scratchy noises such as static/digital hit/stuttering. |
AQITM | Audio | Audio Quality Track Missing | Missing audio track — Audio channels are not mixed properly, audio missing on stereo or 5.1 channel devices. |
AQIV | Audio | Audio Quality Invalid | Invalid audio asset (audio file fails to meet in-spec or incorrect format). |
AVS | Audio | Audio Video Sync — Dubbed Audio | Audio asset fail to sync up with video asset. |
AVS | Audio | Audio Video Sync — Original Audio | Embedded audio is out of sync with video. |
CMV | Video | Content Missing within Video | Content missing within video. |
EMNM | Availability | Episode Missing No Metadata | Episode missing on site due to missing metadata delivery. |
IQE | Artwork | Image Quality Explicit | Contains nudity, sexually explicit, or suggestive imagery. |
IQV | Artwork | Image Quality Violence | Contains excessively violent, gory, bloody, or gruesome imagery. |
IQW | Artwork | Image Quality Weapon | Contains weaponry pointed at viewer. |
PDS | Metadata | Product Detail Sequence | Missing episode sequence. |
PDSI | Metadata | Produce Detail Sequence Incorrect | Incorrect/Duplicate episode sequence. |
PDTI | Metadata | Product Detail Title Incorrect | Incorrect title name. |
PDTM | Metadata | Product Detail Title Mojibake | Mojibake in title name. |
TTMMA | Timedtext | Timedtext Missing Mandatory Asset | Missing timed text — Mandatory asset. |
TTOS | Timedtext | Timedtext Audio out of sync — Drift | Timed text inconsistently out of sync with audio/video. |
TTOS | Timedtext | Timedtext Audio out of sync — Offset | Timed text consistently out of sync with audio/video. |
TTOS | Timedtext | Timedtext Audio out of sync — Drift/Offset | Timed text consistently out of sync from the start (x seconds) as the gap between audio/subtitle expands further as it progresses (x+n seconds). |
TTOS | Timedtext | Timedtext Audio out of sync | Timed text out of sync with audio/video. |
VEM | Video | Video Error Message | Video file fails to meet in-spec/reports error message. |
VII | Video | Video Issue Incorrect | Incorrect content due to vending issue. |
VIL | Video | Video Incorrect Locale | Video asset audio output mismatch with locale. |
VM | Video | Video Missing | Episode/movie have failed publishing/playback issue due to missing or invalid video files. |
VMQ | Video | Video Missing Quality | Invalid video asset (delivered file fail to meet in-spec). |
VPI | Video | Video Playback Issue — Holdback Policy | Unable to playback due to holdback policy or corrupted asset. |
VQICB | Video | Video Quality Issue Color Bleeding | Objects or surfaces are colored by reflection of colored light from nearby surfaces. |
VQICO | Video | Video Quality Issue Countdown | Countdown at the beginning of the video. |
VQIFF | Video | Video Quality Issue Frozen Frames | Frozen video sequence/screen instances that take longer to render. |
VQIGD | Video | Video Quality Issue Ghosting | Ghosting (double images). |
VQIMB | Video | Video Quality Issue Macroblocking | Video artifact in which objects or areas of a video image appear to be made up of small squares — Macroblocking. |
VQIOS | Video | Video Quality Issue Out of Specification | Video is horizontally or vertically stretched. Example: Delivered 4:3 aspect ratio asset in 16:9 format; Incorrect aspect ratio. |
VQISD | Video | Video Quality Issue Static Digital | Video Quality Issue — Static/digital hit/stuttering. |
VQITR | Video | Video Quality Issue Truncated | Episode/movie that abruptly ended the video despite its longer runtime that aren't creative intent. |
VQIV | Video | Video Quality Issue Invalid | Video Quality Issue — Invalid format. |
WAP | Audio | Wrong Audio Playing | Audio track completely mismatches with movie/episode; belongs to different title. |
WCP | Video | Wrong Content Playing | Wrong content playing on title that isn't duplicate video of the respective territory/marketplace. |
WCP | Video | Wrong Content Playing — Duplicate Video | Wrong content playing on title that is duplicate video of the respective territory/marketplace from another episode/movie. |
WTTP | Timedtext | Wrong Timedtext Playing | Timed text file completely mismatches with movie/episode; belongs to different title. |
Defect code | Category | Expansion of defect code | Description |
---|---|---|---|
DACE | Audio | Descriptive Audio Consistency Episode | Inconsistency of descriptive audio within a season. |
DAIL | Audio | Descriptive Audio Incorrect Locale | Descriptive audio — Incorrect locale. |
IQAR | Artwork | Image Quality Aspect Ratio | Stretched, distorted, or incorrect aspect ratio. |
IQBP | Artwork | Image Quality Blurred Pixelated | Blurred or pixelated. |
IQCI | Artwork | Image Quality Capitalization Inconsistency | Contains random capitalization/inconsistency with title metadata. |
IQET | Artwork | Image Quality External Text | Includes external text references (which arne't in title metadata), like callouts to external websites, other distribution platforms, or theatrical release dates. |
IQIT | Artwork | Image Quality Incorrect Text | Title text doesn't accurately reflect title as represented in metadata. |
IQLP | Artwork | Image Quality Letterboxing Pillarboxing | Letterboxing or pillar boxing to fit artwork to spec. |
IQM | Artwork | Image Quality Mojibake | Contains special characters such as @@, ###, emojis, or mojibake (incosistent with title metadata). |
IQOSG | Artwork | Image Quality Style Guide | Doesn't conform to placement safe zones, as documented in style guide. |
IQPL | Artwork | Image Quality Partner Logo | Contains studio or network logos or watermarks, except for Amazon Originals. |
IQS | Artwork | Image Quality Spoilers | Contains plot spoilers (e.g., announcing season finale winner of reality show). |
IQSI | Artwork | Image Quality Sizing | Incosistent season-level artwork across a series — Doesn't have similar title text sizing and positioning, graphical hierarchy, and/or visual focus point. |
IQSTS | Artwork | Image Quality Season Title Sequence | Season-level artwork contains the name of the season number. |
IQTC | Artwork | Image Quality Text Color | Title text color inhibits title legibility (e.g., text color is too similar with background color). |
IQTO | Artwork | Image Quality Text Overlap | Contains more than one localized text string (e.g., English and French). |
MAI | Artwork | Movie Artwork Incorrect | Incorrect movie image (Box Art). |
MAM | Artwork | Movie Artwork Missing | Missing movie image (Box Art). |
PDCE | Metadata | Product Detail Consistency Episode | Consistency of localized metadata within a season. |
PDDI | Metadata | Product Detail Director Incorrect | Incorrect director name. |
PDDM | Metadata | Product Detail Director Missing | Missing director name. |
PDIOV | Metadata | Product Detail Incorrect Original Version | Incorrect original language . |
PDMMA | Metadata | Product Detail Missing Mandatory Asset | Metadata delivery failure. |
PDSSI | Metadata | Product Detail Short Synopsis Incorrect | Incorrect synopsis. |
PDSSM | Metadata | Product Detail Short Synopsis Missing | Missing synopsis. |
SAI | Artwork | Season Artwork Incorrect | Incorrect season Image (Box Art). |
SAM | Artwork | Season Artwork Missing | Missing season Image (Box Art). |
TIAV | Video | Trailer Issue Audio Video | Trailer audio/video quality. |
TII | Video | Trailer Issue Incorrect | Incorrect version of trailer (not matching with title). |
TIP | Video | Trailer Issue Playback | Trailer playback Issue. |
TM | Video | Trailer Missing | Trailer publishing failure due to missing or invalid trailer files. |
TQET | Metadata | Title Quality External Text | Includes external text references (which aren't in title metadata), like callouts to external websites, other distribution platforms, or theatrical release dates. |
TQI | Video | Trailer Quality Issue | Any trailer file quality issues result in escalation. |
TTCS | Timedtext | Timdtext Consistency | Inconsistent availability of timed text locales within season. |
TTIL | Timedtext | Timedtext Incorrect Locale | Timed text asset output mismatch with locale. |
TTMFN | Timedtext | Timedtext Missing Force Narrative | Missing timed text — Force narrative. |
TTOSFN | Timedtext | Timedtext Out of Sync Force Narrative | Timed text out of sync — Forced narrative. |
TTQBT | Timedtext | Timedtext Quality Bad Translation | Timed text script fail to translate audio correctly. |
TTQFT | Timedtext | Timedtext Quality Frozen Text | Text frozen of translation . |
TTQGS | Timedtext | Timedtext Quality Grammar Spelling | Spelling errors on multiple sequences of the movie/episode. |
TTQIV | Timedtext | Timedtext Quality Invalid | Invalid timed text asset (delivered file fail to meet in-spec). |
TTQM | Timedtext | Timedtext Quality Mojibake | Evil characters in timed text. |
TTQOS | Timedtext | Timedtext Quality Out of Specification | Timed text Quality — Multiple text overlap. |
TTQS | Timedtext | Timedtext Quality Spacing | Timed text scripts with no space. |
TTQSD | Timedtext | Timedtext Quality Subtitle Drop | Timed text quality — Cut/drop. |
VQPL | Video | Video Quality Partner Logo | Does the mezzanine contain any persisting (or recurring) digitally overlaid graphic, visual element added or embedded in the video that isn't integral to the content and/or is intended to brand the content. |
WTTPFN | Timedtext | Wrong Timedtext Playing Force Narrative | Timed text — Forced narrative. |
Defect code | Category | Expansion of defect code | Description |
---|---|---|---|
AIO | Artwork | Artwork Issue Out of Specification | Incorrect artwork display ratio. |
AMDC | Availability | Availability Missing DubCard | Missing dubcard asset. |
IQVFL | Artwork | Image Quality Format Logos | Contains references to other formats or format-specific logos (e.g. "Now on DVD," Blu-ray logos, etc.). |
PDGI | Metadata | Product Detail Genre Incorrect | Incorrect genre. |
PDIMG | Metadata | Produce Detail Issue Missing Genre | Genre missing. |
PDM | Metadata | Product Detail Mojibake | Mojibake in synopsis. |
PDRDI | Metadata | Product Detail Release Date Incorrect | Incorrect release date. |
PDRDM | Metadata | Product Detail Release Date Missing | Missing release date. |
PDRTC | Metadata | Product Detail Runtime Consistency | Run time inconsistency within season. |
PDRTI | Metadata | Product Detail Runtime Incorrect | Run time incorrect. |
PDRTM | Metadata | Product Detail Runtime Missing | Run time missing. |
PDSIR | Metadata | Product Detail Synopsis Irrelevant Information | Product detail — Synopsis irrelevant information. |
PDSTI | Metadata | Product Detail Starring Incorrect | Incorrect starring. |
PDSTM | Metadata | Product Detail Starring Missing | Missing starring. |
PDTIC | Metadata | Product Detail Title Inconsistency | Product detail — Title (season/movie/episode) name Inconsistency in detail page. |
RI | Metadata | Rating Incorrect | Incorrect rating. |
RM | Metadata | Rating Missing | Missing rating. |
RM-CD | Metadata | Rating Missing — Content descriptors | Missing rating — content descriptors. |
TQVFL | Metadata | Title Quality Version Format Logo | Contains references to other formats or format-specific logos ("Now on DVD," Blu-ray logos, etc.). |
TTTM | Timedtext | Trailer Timedtext Missing | Trailer > Timed text Unavailable/missing. |
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