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Prime Video Quality Checks

Our goal is to enable a friction-less streaming experience for Prime Video’s customers globally. To achieve this goal, we employ a full list of asset quality checks measured by First Pass Yield (FPY) and Critical Customer Experience (CX) Defects.

Defect codeCategoryExpansion of defect codeDescription
AILAudioAudio Incorrect LocaleAudio asset output mismatch with locale.
AITAudioAudio Incorrect TypeIncorrect audio type.
ALCEAudioAudio Localization Consistently EpisodesInconsistent availability of audio locales within season.
ALMAVAudioAudio Localization Missing Audio VideoSame locale applied for audio and video.
AMEFAudioAudio Missing Encoding FailureMissing audio due to encoding failures (duration difference >2 seconds; invalid asset).
AMMAAudioAudio Missing Mandatory AssetMissing mandatory audio assets for various Marketplaces.
AQIADAudioAudio Quality Issue Audio Cut/DropAudio drop/cut while video is playing for duration (>1–2 seconds).
AQIO-CAudioAudio Quality Others — Clicking Popping, Ticking SoundsAudio output — Popping and clicking noises.
AQIO-TAudioAudio Quality Others — Constant ToneAudio output — Continuous toning emits a constant sound.
AQIO-WNAudioAudio Quality Others — White NoiseAudio output — White noise (complex signal or sound which possess equal intensity).
AQIOAudioAudio Quality Others Non-specific audio quality issues.
AQIOAAudioAudio Quality Issue Overlap AudioOriginal audio and dubbed audio playing simultaneously and overlapping with each other.
AQISAudioAudio Quality Issue StereoBGM (music) powers over dialogue track or vice versa/Channels missing audio mix.
AQISAAudioAudio Quality Issue Silent AudioNo audio output throughout the video.
AQISDAudioAudio Quality Issue Static Digital — StutterInconsistent audio level with very short, micro stutter-like glitch in audio.
AQISDAudioAudio Quality Issue Static Digital — HissingInconsistent audio level result in voice quality problems like hissing or static sounds observed during a voice conversation.
AQISDAudioAudio Quality Issue Static Digital — HumInconsistent audio level with electrical noise being passed.
AQISDAudioAudio Quality Issue Static Digital — Distortion QuantizationAudio output with scratchy noises such as static/digital hit/stuttering.
AQITMAudioAudio Quality Track MissingMissing audio track — Audio channels are not mixed properly, audio missing on stereo or 5.1 channel devices.
AQIVAudioAudio Quality InvalidInvalid audio asset (audio file fails to meet in-spec or incorrect format).
AVSAudioAudio Video Sync — Dubbed AudioAudio asset fail to sync up with video asset.
AVSAudioAudio Video Sync — Original AudioEmbedded audio is out of sync with video.
CMVVideoContent Missing within VideoContent missing within video.
EMNMAvailabilityEpisode Missing No MetadataEpisode missing on site due to missing metadata delivery.
IQEArtworkImage Quality ExplicitContains nudity, sexually explicit, or suggestive imagery.
IQVArtworkImage Quality ViolenceContains excessively violent, gory, bloody, or gruesome imagery.
IQWArtworkImage Quality WeaponContains weaponry pointed at viewer.
PDSMetadataProduct Detail SequenceMissing episode sequence.
PDSIMetadataProduce Detail Sequence IncorrectIncorrect/Duplicate episode sequence.
PDTIMetadataProduct Detail Title IncorrectIncorrect title name.
PDTMMetadataProduct Detail Title MojibakeMojibake in title name.
TTMMATimedtextTimedtext Missing Mandatory AssetMissing timed text — Mandatory asset.
TTOSTimedtextTimedtext Audio out of sync — DriftTimed text inconsistently out of sync with audio/video.
TTOSTimedtextTimedtext Audio out of sync — OffsetTimed text consistently out of sync with audio/video.
TTOSTimedtextTimedtext Audio out of sync — Drift/OffsetTimed text consistently out of sync from the start (x seconds) as the gap between audio/subtitle expands further as it progresses (x+n seconds).
TTOSTimedtextTimedtext Audio out of syncTimed text out of sync with audio/video.
VEMVideoVideo Error MessageVideo file fails to meet in-spec/reports error message.
VIIVideoVideo Issue IncorrectIncorrect content due to vending issue.
VILVideoVideo Incorrect LocaleVideo asset audio output mismatch with locale.
VMVideoVideo MissingEpisode/movie have failed publishing/playback issue due to missing or invalid video files.
VMQVideoVideo Missing QualityInvalid video asset (delivered file fail to meet in-spec).
VPIVideoVideo Playback Issue — Holdback PolicyUnable to playback due to holdback policy or corrupted asset.
VQICBVideoVideo Quality Issue Color BleedingObjects or surfaces are colored by reflection of colored light from nearby surfaces.
VQICOVideoVideo Quality Issue CountdownCountdown at the beginning of the video.
VQIFFVideoVideo Quality Issue Frozen FramesFrozen video sequence/screen instances that take longer to render.
VQIGDVideoVideo Quality Issue GhostingGhosting (double images).
VQIMBVideoVideo Quality Issue MacroblockingVideo artifact in which objects or areas of a video image appear to be made up of small squares — Macroblocking.
VQIOSVideoVideo Quality Issue Out of SpecificationVideo is horizontally or vertically stretched. Example: Delivered 4:3 aspect ratio asset in 16:9 format; Incorrect aspect ratio.
VQISDVideoVideo Quality Issue Static DigitalVideo Quality Issue — Static/digital hit/stuttering.
VQITRVideoVideo Quality Issue TruncatedEpisode/movie that abruptly ended the video despite its longer runtime that aren't creative intent.
VQIVVideoVideo Quality Issue InvalidVideo Quality Issue — Invalid format.
WAPAudioWrong Audio PlayingAudio track completely mismatches with movie/episode; belongs to different title.
WCPVideoWrong Content PlayingWrong content playing on title that isn't duplicate video of the respective territory/marketplace.
WCPVideoWrong Content Playing — Duplicate VideoWrong content playing on title that is duplicate video of the respective territory/marketplace from another episode/movie.
WTTPTimedtextWrong Timedtext PlayingTimed text file completely mismatches with movie/episode; belongs to different title.
Defect codeCategoryExpansion of defect codeDescription
DACEAudioDescriptive Audio Consistency EpisodeInconsistency of descriptive audio within a season.
DAILAudioDescriptive Audio Incorrect LocaleDescriptive audio — Incorrect locale.
IQARArtworkImage Quality Aspect RatioStretched, distorted, or incorrect aspect ratio.
IQBPArtworkImage Quality Blurred PixelatedBlurred or pixelated.
IQCIArtworkImage Quality Capitalization InconsistencyContains random capitalization/inconsistency with title metadata.
IQETArtworkImage Quality External TextIncludes external text references (which arne't in title metadata), like callouts to external websites, other distribution platforms, or theatrical release dates.
IQITArtworkImage Quality Incorrect TextTitle text doesn't accurately reflect title as represented in metadata.
IQLPArtworkImage Quality Letterboxing PillarboxingLetterboxing or pillar boxing to fit artwork to spec.
IQMArtworkImage Quality MojibakeContains special characters such as @@, ###, emojis, or mojibake (incosistent with title metadata).
IQOSGArtworkImage Quality Style GuideDoesn't conform to placement safe zones, as documented in style guide.
IQPLArtworkImage Quality Partner LogoContains studio or network logos or watermarks, except for Amazon Originals.
IQSArtworkImage Quality SpoilersContains plot spoilers (e.g., announcing season finale winner of reality show).
IQSIArtworkImage Quality SizingIncosistent season-level artwork across a series — Doesn't have similar title text sizing and positioning, graphical hierarchy, and/or visual focus point.
IQSTSArtworkImage Quality Season Title SequenceSeason-level artwork contains the name of the season number.
IQTCArtworkImage Quality Text ColorTitle text color inhibits title legibility (e.g., text color is too similar with background color).
IQTOArtworkImage Quality Text OverlapContains more than one localized text string (e.g., English and French).
MAIArtworkMovie Artwork IncorrectIncorrect movie image (Box Art).
MAMArtworkMovie Artwork MissingMissing movie image (Box Art).
PDCEMetadataProduct Detail Consistency EpisodeConsistency of localized metadata within a season.
PDDIMetadataProduct Detail Director IncorrectIncorrect director name.
PDDMMetadataProduct Detail Director MissingMissing director name.
PDIOVMetadataProduct Detail Incorrect Original VersionIncorrect original language .
PDMMAMetadataProduct Detail Missing Mandatory AssetMetadata delivery failure.
PDSSIMetadataProduct Detail Short Synopsis IncorrectIncorrect synopsis.
PDSSMMetadataProduct Detail Short Synopsis MissingMissing synopsis.
SAIArtworkSeason Artwork IncorrectIncorrect season Image (Box Art).
SAMArtworkSeason Artwork MissingMissing season Image (Box Art).
TIAVVideoTrailer Issue Audio VideoTrailer audio/video quality.
TIIVideoTrailer Issue IncorrectIncorrect version of trailer (not matching with title).
TIPVideoTrailer Issue PlaybackTrailer playback Issue.
TMVideoTrailer MissingTrailer publishing failure due to missing or invalid trailer files.
TQETMetadataTitle Quality External TextIncludes external text references (which aren't in title metadata), like callouts to external websites, other distribution platforms, or theatrical release dates.
TQIVideoTrailer Quality IssueAny trailer file quality issues result in escalation.
TTCSTimedtextTimdtext ConsistencyInconsistent availability of timed text locales within season.
TTILTimedtextTimedtext Incorrect LocaleTimed text asset output mismatch with locale.
TTMFNTimedtextTimedtext Missing Force NarrativeMissing timed text — Force narrative.
TTOSFNTimedtextTimedtext Out of Sync Force NarrativeTimed text out of sync — Forced narrative.
TTQBTTimedtextTimedtext Quality Bad TranslationTimed text script fail to translate audio correctly.
TTQFTTimedtextTimedtext Quality Frozen TextText frozen of translation .
TTQGSTimedtextTimedtext Quality Grammar SpellingSpelling errors on multiple sequences of the movie/episode.
TTQIVTimedtextTimedtext Quality InvalidInvalid timed text asset (delivered file fail to meet in-spec).
TTQMTimedtextTimedtext Quality MojibakeEvil characters in timed text.
TTQOSTimedtextTimedtext Quality Out of SpecificationTimed text Quality — Multiple text overlap.
TTQSTimedtextTimedtext Quality SpacingTimed text scripts with no space.
TTQSDTimedtextTimedtext Quality Subtitle DropTimed text quality — Cut/drop.
VQPLVideoVideo Quality Partner LogoDoes the mezzanine contain any persisting (or recurring) digitally overlaid graphic, visual element added or embedded in the video that isn't integral to the content and/or is intended to brand the content.
WTTPFNTimedtextWrong Timedtext Playing Force NarrativeTimed text — Forced narrative.
Defect codeCategoryExpansion of defect codeDescription
AIOArtworkArtwork Issue Out of SpecificationIncorrect artwork display ratio.
AMDCAvailabilityAvailability Missing DubCardMissing dubcard asset.
IQVFLArtworkImage Quality Format LogosContains references to other formats or format-specific logos (e.g. "Now on DVD," Blu-ray logos, etc.).
PDGIMetadataProduct Detail Genre IncorrectIncorrect genre.
PDIMGMetadataProduce Detail Issue Missing GenreGenre missing.
PDMMetadataProduct Detail MojibakeMojibake in synopsis.
PDRDIMetadataProduct Detail Release Date IncorrectIncorrect release date.
PDRDMMetadataProduct Detail Release Date MissingMissing release date.
PDRTCMetadataProduct Detail Runtime ConsistencyRun time inconsistency within season.
PDRTIMetadataProduct Detail Runtime IncorrectRun time incorrect.
PDRTMMetadataProduct Detail Runtime MissingRun time missing.
PDSIRMetadataProduct Detail Synopsis Irrelevant InformationProduct detail — Synopsis irrelevant information.
PDSTIMetadataProduct Detail Starring IncorrectIncorrect starring.
PDSTMMetadataProduct Detail Starring MissingMissing starring.
PDTICMetadataProduct Detail Title InconsistencyProduct detail — Title (season/movie/episode) name Inconsistency in detail page.
RIMetadataRating IncorrectIncorrect rating.
RMMetadataRating MissingMissing rating.
RM-CDMetadataRating Missing — Content descriptorsMissing rating — content descriptors.
TQVFLMetadataTitle Quality Version Format LogoContains references to other formats or format-specific logos ("Now on DVD," Blu-ray logos, etc.).
TTTMTimedtextTrailer Timedtext MissingTrailer > Timed text Unavailable/missing.
Contact us
pfv-team@amazon.com

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