Where is the Video Central Support site located?
videocentral.amazon.com/home/help
Will the Support Page be localized into additional languages?
Yes, we are working on additional languages.
What should the UHD title metadata tag be now?
The tag after movie, season and series titles should read (4K UHD).
What if I can’t meet the new Service Level Agreement (SLA) timelines?
We understand that it may be difficult, especially with quick-turn content. Try to meet the revised SLA’s as best you can. If you can't, please make sure your operations account manager is aware that it will be arriving late.
I want to be onboarded to deliver foreign language content to the US, UK, Germany, or Japan. What do I need to do next?
Please contact your Prime Video business partner and to see if this is something you can start to do.
