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Service Level Agreements (SLAs)

Deliver all assets prior to the timelines detailed below. Unless otherwise specified, content is published at the start of the day in the eastern-most time zone of the territory indicated (e.g., at 12:01 a.m. Eastern time in the US).

The below chart outlines a delivery schedule that must be adhered to in order to ensure your titles are published on time. SLAs are calculated based on availability date and time of the release territory. The SLAs below cover all deliverables as well as redeliveries upon validation failure, unless specific agreements have been established. SLAs listed in contractual agreements supersede those listed here.

Delivery SLAs

Content Type
Avails
Asset Packages
Asset Redelivery
Catalog/Library30 days14 days48 hours
DAB, JAB, STAB30 days7 daysImmediately
SWP30 days24 hoursImmediately
SDP30 days5 hoursImmediately
Pre-orders7 days7 days48 hours

Content type (i.e. DAB, SWP, SDP) can be specified in the avail License Rights Description column. EMA version 1.7+ is required for SVOD avails to specify content type.

Acronym Term Definition
SWPSame Week ProductionNew content released on Prime Video within a week of filming or completion of post-production work including localization, editing, and reviews. Finalized assets are physically available more than 24 hours before window start.
SDPSame Day ProductionNew content released on Prime Video within 24 hours of filming or completion of post-production work including localization, editing, and reviews. Finalized assets are physically available less than 24 hours before window start.
DABDay After BroadcastNew content released on Prime Video within 24 hours of broadcast, however filming or completion of post-production work including localization, editing, and reviews are complete more than 7 days before window start and finalized assets are physically available.
STABSame Time as BroadcastCNew content released on Prime Video within 24 hours of broadcast, however filming or completion of post-production work including localization, editing, and reviews are complete more than 7 days before window start and finalized assets are physically available.
JABJust After BroadcastNew content released on Prime Video within 24 hours of broadcast, however filming or completion of post-production work including localization, editing, and reviews are complete more than 7 days before window start and finalized assets are physically available.

Asset Package refers to all files required to publish a title in a given territory.

  • Movies
    Video, audio, timed text, image, title metadata, and asset metadata are required. Trailers are preferred, but not required.
  • TV
    Video, audio, timed text, title metadata, and asset metadata are required. Series and season-level title metadata and season images are required to be delivered with the first piece of content to be published within a season.

For more details, see the Prime Video Packaging Summary.


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