• Supported features
  • Prime Video packaging summary
  • Sample files
  • Ratings, languages, and genres
  • Frequently Asked Questions (FAQs)
  • Video tutorials

Your email has been sent

You should receive a response from Customer Service within one business day.

Frequently Asked Questions (FAQs)

If you are currently licensing and/or delivering content to Prime Video, or are beginning the process of onboarding, refer to this list of our most frequently-asked questions. If you want to distribute content on the Prime Video service and don’t yet have a relationship with us, go to the Prime Video Direct site to get started.

How do I get approved to deliver to Prime Video?
How do I deliver assets, metadata and avails?
How do I get an Aspera account?
How do I set up my Aspera connection?
When do I have to deliver assets to ensure my content goes live on time?
What specs does Prime Video support?
What is the difference between movie and TV content?
What is MovieLabs?
What are avails?
What are Full Extract and Full Delete in EMA Avails?
What is an ALID?
How do I link my avails, assets, manifests, and metadata?
Why is a semi-textless mezzanine required in Global?
Do you support time code offsets in timed text files?
What if I have a question that isn’t answered here?

An unexpected error occurred. Please try again later.
Your session has expired

Please sign in to continue

Sign In